PBM Appeals Tool

Stop Getting Paid Below Your Cost. Finally Execute PBM Appeals the Right Way.

PBM appeal laws exist — but most pharmacies don't have the workflow, documentation, or time to execute them. The PBM Appeals Tool inside Pharmacy Marketplace helps you organize, submit, and track appeals with verified invoice proof — so you can protect your margins and reclaim lost revenue.

The Problem

PBM Underpayments Aren't Just Frustrating. They're Systemic.

Independent pharmacies face PBM underpayments every day — but most appeals fail because:

  • Appeals laws are confusing and vary by state
  • Invoices are hard to find, incomplete, or rejected
  • Deadlines are missed due to manual tracking
  • There's no organized workflow to manage volume at scale

The result: pharmacies either eat the loss or give up entirely.

State Reference

PBM Appeals Law by State

Where is your state in the process of PBM appeals? Reference our map for the most accurate, up-to-date information.

PBM Appeals Law by State - Map showing cohort status by state including Invoice Released, AAC, NADAC, and Work in Progress
The Solution

A Purpose-Built PBM Appeals Workflow — Inside Your Purchasing Platform

The PBM Appeals Tool was built to close the execution gap between PBM appeal laws and real-world pharmacy operations.

Instead of spreadsheets, inbox searches, and guesswork, Pharmacy Marketplace provides a structured system to:

Organize Appeal Workflows

Structured, repeatable processes replace scattered spreadsheets and inbox searches.

Attach Verified Invoice Proof

Invoice documentation tied directly to catalog index ensures submissions aren't rejected for incomplete evidence.

Track Deadlines & Responses

Never miss an appeal window. Track every deadline, response, and outcome in one place.

Improve Success Rates

Consistent documentation and timely filing dramatically increase appeal approval rates.

This is margin protection — operationalized.

See It in Action

The PBM Appeals Process

Watch our short video detailing how Pharmacy Marketplace developed our PBM Appeals Tool with our Lead Trainer, Kayla Copeland, CPhT, to help pharmacies stop losing money on underwater claims.

Who It's For

Built for Independent Pharmacies That Refuse to Accept Losses

Independent community pharmacies
Pharmacies struggling with MAC and PBM underpayments
Teams with limited staff time for manual appeals
Owners who want visibility into margin leakage
Proof

Designed From Real Pharmacy Pain Points

Developed alongside independent pharmacies, the PBM Appeals Tool reflects real operational challenges — not theoretical compliance.

“Finally, a platform that brings real dollars in real time. The dollars that we shouldn't have to work for at all. You know the ones — the underwater dollars.
No more turning patients away. No more incomplete patient profiles. Continuity of care matters!! Pharmacy Marketplace delivers!”
PHD Pharmacy
Cleveland, TN
Watch On Demand

PBM Appeals Webinar

Get the inside details on the PBM appeals process by state and learn what top pharmacies are doing to recover more dollars.

Take Back Control of Your Gross Profit

PBM appeal laws only work if you can execute them. See how the PBM Appeals Tool helps pharmacies turn underpayments into recoverable revenue.