Pharmacy Marketplace Earns a Net Promoter Score of 65 - And Why That Matters for Independent Pharmacies

In an industry where margins are tight, time is scarce, and sourcing challenges grow more complex by the day, trust becomes one of the most valuable assets a technology partner can offer. That’s why we’re proud to share that Pharmacy Marketplace has earned a Net Promoter Score (NPS) of 65 - a rating that places us squarely in the category of world-class service organizations.

But what does that number really mean for independent pharmacies? And why should it matter to your business?

Let’s break it down.

What Is a Net Promoter Score?

A Net Promoter Score (NPS) is one of the most widely recognized measures of customer satisfaction and loyalty. It’s calculated by asking one simple question:

“How likely are you to recommend us to another pharmacy?”

Customers respond on a scale of 0 - 10, and the score is determined by subtracting detractors (0 - 6) from promoters (9 - 10). Scores can range from - 100 to +100.

In the SaaS and healthcare service spaces, anything above 50 is exceptional. A 65 means our customers aren’t just satisfied - they’re actively advocating for us.

What an NPS of 65 Says About Pharmacy Marketplace

1. Customers Trust Our Platform

When pharmacies endorse us to their peers, they’re saying our sourcing tools, vendor insights, and data-driven buying recommendations work - and consistently deliver real ROI.

2. We Are a High-Value Partner

From onboarding to day-to-day use, our users believe in the value we bring:

• Time savings through centralized sourcing
• Staff efficiency by eliminating manual vendor outreach
• Improved margins from smarter purchasing and competitive prices
• Transparency across suppliers, all in one place
  
  

A high NPS reflects not just satisfaction, but confidence.

3. Our Service and Support Stand Out

Independent pharmacies often tell us they’ve never had a sourcing partner so responsive. Whether it’s a question, an issue, or a suggestion, we prioritize fast, human support with a genuine desire to help our customers win. 

Why It Matters to Customers

A strong NPS isn’t about bragging rights. It directly affects the experience and results our users receive.

It means we listen.

Pharmacies trust us because they see us respond quickly to their needs, feedback, and challenges.

It means we deliver value.

A high score signals that customers get real, measurable benefits - often within their first weeks on the platform.

It means stability and reliability.

Independent pharmacies need partners who will be here tomorrow, next year, and beyond. Strong customer loyalty fuels our continued growth and innovation.

What Customers Get by Working With Pharmacy Marketplace

A Smarter, Simpler Way to Buy

We take the complexity out of drug sourcing. Pharmacies instantly compare pricing, availability, and reliability without spending hours calling vendors or sifting through emails.

Access to Trusted, Vetted Suppliers

Every supplier is assessed to ensure they meet the quality and transparency standards independent pharmacies deserve.

Real-Time Market Insights

Our data tools help pharmacies see trends, pricing shifts, and opportunities to protect margin.

Ongoing Innovation, Driven by You

We are constantly building new features, adding suppliers, and refining the platform. And we do this with direct input from our users.
Your requests and suggestions aren’t just heard - they shape our roadmap.

A Partner Who Has Your Back

More than a marketplace, we’re an ally in the fight for better margins, stronger vendor relationships, and smarter decision-making.

We’re Always Improving 

Pharmacy Marketplace didn’t earn an NPS of 65 by accident. We earned it by staying relentlessly focused on:

• Listening to pharmacies
• Adapting to changing market conditions
• Improving our technology
• Delivering meaningful support
• Acting on customer feedback

And we’re not slowing down. Every comment, suggestion, and conversation with our customers fuels the next wave of improvements.

Thank You to Our Pharmacies

Your trust means everything to us. We are committed to supporting independent pharmacies with tools and data that make sourcing clearer, easier, and more profitable - today and in the future.

If you haven’t experienced Pharmacy Marketplace yet, now is the perfect time to see why so many pharmacy owners recommend us.