Monitoring your order history, tracking deliveries, and managing your expenses on Pharmacy Marketplace is straightforward.
1. Access the Orders Tab:
To review your order history, track orders, and view spending details, locate the "orders" tab in the left-side menu (indicated by a credit card icon).
Tip from Athena: You can expand the side menu by hovering over the icons on the left side of the screen.
2. Review Order Details:
Click a Purchase Order to view the details, including timestamps of the order progression and the NDC-specific line items.
Header Definitions:
Seller: This identifies the wholesaler from whom you made the purchase.
PO #: Your unique purchase order number, which is essential when communicating specific order inquiries.
Status: Indicates the current status of your order.
Pending: The wholesaler has received your order but has not yet invoiced or shipped it.
Shipped: Your order has been invoiced and is in transit.
Completed: Your order has been invoiced and shipped (you may have already received it!)
Canceled: The order was canceled by the wholesaler.
Tracking #: The tracking number associated with your order. Please note that a missing tracking number does not necessarily indicate an issue with your order; not all wholesalers and/or logistics companies provide this information.
Order Date: The date when your order was placed.
Invoice Date: The date when your order was invoiced.
Est. Savings: The amount of money you saved by purchasing these items on the secondary market (versus your primary wholesaler’s rebated prices).
Est. Total: The estimated total cost of your order based on the initial order submission.
Invoice Total: The exact amount invoiced for your order, which may vary from the "est. total" if the wholesaler made any modifications (e.g., changes made due to out-of-stock items).
