In an industry where margins are tight, time is scarce, and sourcing challenges grow more complex by the day, trust becomes one of the most valuable assets a technology partner can offer. That’s why we’re proud to share that Pharmacy Marketplace has earned a Net Promoter Score (NPS) of 65 - a rating that places us squarely in the category of world-class service organizations.
But what does that number really mean for independent pharmacies? And why should it matter to your business?
Let’s break it down.
A Net Promoter Score (NPS) is one of the most widely recognized measures of customer satisfaction and loyalty. It’s calculated by asking one simple question:
“How likely are you to recommend us to another pharmacy?”
Customers respond on a scale of 0 - 10, and the score is determined by subtracting detractors (0 - 6) from promoters (9 - 10). Scores can range from - 100 to +100.
In the SaaS and healthcare service spaces, anything above 50 is exceptional. A 65 means our customers aren’t just satisfied - they’re actively advocating for us.
When pharmacies endorse us to their peers, they’re saying our sourcing tools, vendor insights, and data-driven buying recommendations work - and consistently deliver real ROI.
From onboarding to day-to-day use, our users believe in the value we bring:
A high NPS reflects not just satisfaction, but confidence.
Independent pharmacies often tell us they’ve never had a sourcing partner so responsive. Whether it’s a question, an issue, or a suggestion, we prioritize fast, human support with a genuine desire to help our customers win.
A strong NPS isn’t about bragging rights. It directly affects the experience and results our users receive.
Pharmacies trust us because they see us respond quickly to their needs, feedback, and challenges.
A high score signals that customers get real, measurable benefits - often within their first weeks on the platform.
Independent pharmacies need partners who will be here tomorrow, next year, and beyond. Strong customer loyalty fuels our continued growth and innovation.
We take the complexity out of drug sourcing. Pharmacies instantly compare pricing, availability, and reliability without spending hours calling vendors or sifting through emails.
Every supplier is assessed to ensure they meet the quality and transparency standards independent pharmacies deserve.
Our data tools help pharmacies see trends, pricing shifts, and opportunities to protect margin.
We are constantly building new features, adding suppliers, and refining the platform. And we do this with direct input from our users.
Your requests and suggestions aren’t just heard - they shape our roadmap.
More than a marketplace, we’re an ally in the fight for better margins, stronger vendor relationships, and smarter decision-making.
Pharmacy Marketplace didn’t earn an NPS of 65 by accident. We earned it by staying relentlessly focused on:
And we’re not slowing down. Every comment, suggestion, and conversation with our customers fuels the next wave of improvements.
Your trust means everything to us. We are committed to supporting independent pharmacies with tools and data that make sourcing clearer, easier, and more profitable - today and in the future.
If you haven’t experienced Pharmacy Marketplace yet, now is the perfect time to see why so many pharmacy owners recommend us.