How do I receive Pharmacy Marketplace invoices in PioneerRx?

Once your EDI feed is set up, Pharmacy Marketplace will automatically transmit all 810's (invoices) downstream to your Pioneer account. You can view incoming invoices in Pioneer.

How to Check for New Invoice Files:

1. Navigate to the Ordering tab at the top of the screen
2. Select the binoculars within the Invoice section
3. Select the supplier
4. Filter status to "open"
5. F12 to search for open invoices

How to Apply New Invoice Files:

1. Select the current day's invoice by double clicking on it
2. Select "Receive All"
3. Change Invoice Status to "Closed"
4. Save changes (F12)

Troubleshooting: Not Receiving Invoices?

If your EDI feed is set up but you're not seeing invoices from Pharmacy Marketplace in Pioneer, follow the steps below to verify your configuration settings.

Step 1: Locate Pharmacy Marketplace in Your Supplier List

1. In Pioneer, click the Ordering tab at the top of the screen.
2. To the right of the Supplier field, click the binoculars button.
3. In the Search for a Supplier window, click the Results tab.
4. Scroll down to find Pharmacy Marketplace in the list.

Step 2: Verify Your DEA Number

Before opening the supplier record, check the Account Number column next to Pharmacy Marketplace. Confirm that the number listed matches the DEA number we have on file for your pharmacy in Pharmacy Marketplace. If these don't match, that's likely the source of the issue.

Step 3: Check Your X12 Communication Settings

1. Click on the Pharmacy Marketplace row to open the Edit Supplier window.
2. Find the line that reads "Send Communication via..." and click the ... button to the right of that dropdown.
3. This will open the X12 Communication Settings table. Verify the following Directory file paths:

If any of these paths are incorrect, click on the cell to open the edit window, update the file path, and click Save.

Step 4: Verify Additional EDI 850 and 810 Settings

• EDI 850 Purchase Order — Make sure Delete Exact Path is set to Yes.
• EDI 810 Invoice — Confirm the file extension is formatted correctly. It should follow this pattern: your DEA number, followed by an asterisk, followed by .inv. Example: FS12345678*.inv

Step 5: Confirm Your FTP Credentials

Pioneer manages the backend setup for this integration, including additional required fields like the username and password for your EDI connection. Contact Pioneer directly to have them verify that everything is configured correctly:

• Email: support@pioneerrx.com
• Phone: 866-201-8958